How It Works:

· When CompuPro engages with you, the first step is to assess the network, perform improvements
      and create network usage policies. It takes all necessary steps to create standardization for ease of
      use and administration. We want to make the network easy to use for you and easy to manage for us.

· We then install on your machine the CompuCare 360 Management Node. The Management Node constantly performs checks on your Server, Network, Firewalls and Desktops and alerts the engineers at the CompuPro Network Operations Center who in turn proactively take the appropriate steps to prevent the potential issue from becoming a real problem.

· Using CompuCare 360 technology the engineers at our Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, "cleaning" of machines, tuning of servers, updating firewall rules and much more to keep the client's network running optimally.

· When an end user encounters a problem, he or she can call a toll-free number and an engineer at our
Network Operations Center responds. The engineer assists the user or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem directly. In our experience we have been able to resolve 93% of all user issues remotely.

· Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware),
      CompuPro will dispatch a technician to your site.

Data collected by the management node is analyzed and converted into meaningful reports which are available for you to see. CompuPro will review the reports with you to identify incorrect usage or potential security problems and to recommend improvements to your equipment or software.